Crèdit Andorrà Group

For us, leadership is linked to sustainable development. Therefore, our social responsibility policy entails not only financial but social and environmental management to be sustainable.

We believe that good business practices are essential and form an integral part of our business. Its fundamental basis is ethical management, which implicitly includes respect for human rights. Our corporate culture and philosophy reflect the commitment to customers, the country, the internal team and the society around us.

Since 2003 we have developed a Social Responsibility strategy and action plan with specific initiatives to be employed. In each of the areas of Andorra Credit Group’s business, we need a high level of involvement and relationship with customers and society in general, we take an active role in their development and progress.

This commitment is present in all our actions:

• In our customer care:

We endeavour  to innovate in meeting customer needs better with rigor, personal and professional attention, with clear and transparent communication.

• The concern for social needs:

We work for the economic, social and cultural development of the country, and  invest our efforts in programmes aimed at helping particularly vulnerable groups.

• The commitment to our staff:

We support the professional and personal growth of our staff. We encourage their commitment and dedication, following the principles of professional ethics, with prudence and discretion.

• In caring for the environment:

We apply an environmental management system which is continuously improved to address the environmental impacts that can generate and save resources and reduce waste in accordance with ISO 14001:2004.

• In the implementation of Corporate Social Responsibility:

Our CSR policy, our environmental management system and strategic Social Responsibility following the premises of the European Union Green Paper and the guidelines of the Global Reporting Initiative (GRI).